Refund & Returns Policy – Lumora Care

Effective Date: [25.6.2026]
Website: https://lumoracare.pk

1. Return Eligibility
We accept returns under the following conditions:
– The product must be unused, unopened, and in its original packaging.
– The return request must be made within 7 days of receiving the product.
– The product must not be damaged or altered in any way.

2. Non-Returnable Items
We do not accept returns for:
– Opened or used skincare products
– Products damaged due to misuse
– Items purchased on sale or discount (if applicable)

3. Refund Policy
Once your return is received and inspected:
– Approved refunds will be processed within 5–7 business days
– Refunds will be issued via the original payment method or agreed method
– Shipping charges are non-refundable

4. Exchange Policy
We only replace items if:
– The product is defective or damaged upon delivery
– You received the wrong product

5. Return Process
To request a return:
1. Contact us via email or WhatsApp
2. Provide your order details and reason for return
3. Our team will guide you through the return process

6. Shipping for Returns
– Customers are responsible for return shipping costs
– We recommend using a trackable shipping service

7. Daraz Orders
Orders placed through Daraz will follow Daraz’s official return and refund policies.

8. Contact Us
If you have any questions, contact us:

Email: support@lumoracare.pk
WhatsApp: +1(332)378_8837

Website: https://lumoracare.pk